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Jen Pollock Michel

( author + writer + speaker )

One of those days

328h You've probably had one of those days:

You knock on door #1, hoping to do something very simple—like make changes to your website.

You're asked politely to try door #2, which involves, not just inputting credit card information, but contacting your bank to figure out what's going wrong in this very simple transaction. The man on the other end of the line is extremely nice. But he breathes heavily. Loudly. At one point in the conversation, after he's fallen silent for several minutes—breathing, breathing—you venture a "hello?" You wonder if he's asleep. 

Moving on, at door #3, your simple transaction has become more complicated. It requires that you verify some recent Amazon purchases. Simple enough except that it appears that your husband has used your American business card to purchase books from Amazon in Canada. Your careful accounting is shot. You've been charged unnecessary currency exchange fees. You send him a pleasant but firm text. "Heads up: verify with me what payment you use for You used my business card last time."

At door #4, you are finally able to successfully input your credit card information. But though you've paid good money, you still aren't able to make the necessary and simple changes to your website without an online chat with technical support. Eventually, they help you.

Simple enough, two hours later.

I'm writing all of this to say that I am begging grace for what I've attempted to do, which is this: change how these blog posts are delivered to your inbox if you're a blog subscriber. (If you're not, you can sign up here.) Thanks to a very kind friend, I had feedback that the format I had been using was very difficult to read on mobile devices. I'm hoping that the new format will be better.

The one caveat (or at least, the one for now) is this: it was easiest to merge my blog subscriber list with my newsletter subscriber list. (And there was considerable cross-over.) I recognize, however, that you may not wish to be on both of these lists. No offense taken. You can unsubscribe, and I promise we can still be friends.


Thanks for your patience.